TravelPass Terms & Conditions

PLEASE NOTE: These are the conditions that apply to the TravelPass section of our website.
For general terms and conditions please visit our General Terms & Conditions Page.

Advertised Costs

All prices shown are in New Zealand dollars, and include GST (12.5%) (the NZ consumer tax). Prices on our Web site should be taken as cost indicators only. Some services may in fact cost less during the travel off-season, and we are continually working to provide the best travel experiences at the best price. Once you submit a booking inquiry we will try to find the service that is best for you, and get back to you with details for confirmation.

Insurance

It is strongly advised that all Travelpass holders carry adequate travel insurance as no exceptions to the cancellation conditions will be accepted.

Cancellation & Refunds

Many operators charge us a cancellation fee - in turn we may refund only part of your deposit or payment in the event of cancellation.
After our confirmation of your reservation:
A minimum fee of NZ$25 applies to changes / modifications.
Cancellation prior to activation = NZ$100
Cancellation after activation = No refund
For cancellations within 30 days of pick up - The amount refundable is proportionally forfeited plus any cancellations imposed by the other suppliers used.
Travelpass may be used on the services of InterCity Coachlines, Newmans Coach Lines and associate private bus companies, two Tranz Scenic rail journeys and one Interislander ferry crossing of Cook Strait.
A day of travel commences at 00:01 hours and finishes at 24:00 hours. Overnight journeys count as 2 days use of the pass.
Travelpass purchasers are subject to the Terms and Conditions of Travel of the operators of the services travelled on. See General Conditions of Carriage of Passengers Services of Tranz Rail Ltd., InterCity Coachlines Ltd., Newmans Coach Lines and related conditions. These Terms and Conditions are available from the carriers.
If for any reason the carriers cannot honour the Terms and Conditions set out, then the liability shall be limited to the purchase price of the Travelpass purchased.
Travelpass New Zealand accepts no responsibility for timetable changes that may occur.

Disclaimer

NZ Travel Services reserves the right to alter prices, itineraries, arrange alternative transportation or services, or to cancel bookings as we deem necessary.
NZ Travel Services will not be held liable, directly or indirectly, for any loss or damages resulting from activities under the control of other agents, including but not limited to claims for death, personal injury, machinery breakdown, delays, or additional expenses, which may arise when utilizing a service arranged through us.