Insurance

Standard

All Standard Rates include the campervan company's Standard Vehicle Insurance (Bronze).
When you collect your vehicle we take an impression of your credit card for the bond. This is the insurance excess for any accident which may occur during your holiday.
We do not deduct the bond from the credit card at the start of your hire, but merely hold the authority to deduct it in the unfortunate event of an accident. The impression of your credit card covers your accident-damage bond liability plus any extra costs such as fuel fill-up and emptying of the toilet at the end of hire or any traffic infringements, losses or breakages.
A credit card imprint must be on all rental agreements and must be the credit card of the main hirer unless prior arrangements have been made.
Where a credit card is not available, a cash bond will be held by the company for 21 days following hire.

You are fully insured in case of accident damage or loss of contents (excluding personal belongings).
Ford Transit - There is an excess of $4000 NZD (excess is $4500 NZD for drivers under 25 years of age) included within our standard rates.
Toyota Hiace – There is an excess of $2000 NZD (excess is $2500 NZD for drivers under 25 years of age) included within our standard rates.

Ford Transit – Our Silver Insurance Cover is an extra $20 NZD per day and this reduces your excess to $1500 NZD.
Toyota Hiace - Our Silver Insurance Cover is an extra $10 NZD per day and this reduces your excess to $750 NZD.

• Comprehensive standard  Vehicle Insurance Cover
• Picnic Table & Chairs (one chair for each person traveling
• Baby Seat and/or Child Booster Seat
• Multiple Windscreen replacement

Rental Terms & Conditions (Reduced Version)

1. Standard Rates Include:

• Unlimited Kilometres
• Standard vehicle insurance (see below)
• Road User Charge / Diesel Tax
• AA 24-hour roadside assistance throughout NZ
• Vehicle Living Equipment
• Free transfers (see below)
• Cleaning fees and pre-departure vehicle preparation
• Goods & Services Tax (GST) of 12.5%
• Road Maps, Camping Park Directories and other tourist information

The daily hire charges are calculated on a daily basis, not a twenty-four hour day.
Vehicles are available at 9:00AM on the day you commence your hire and must be returned by 4:30PM on termination unless prior arrangements are made.
The campervan company's Auckland and Christchurch Depots are closed on the following days: 25th of December, 26th of December and the1st of January.

To secure the booking a 20% deposit is to be paid to the agent. This deposit is held by the agent as commission. 28 days prior to the hire commencing the campervan company will charge the hirer’s credit card the full amount of the rental cost. If after this date the hirer cancels their booking the cancellation policy will apply.
Our preferred payment method is by credit card or cash payments (NZD). We accept Visa, MasterCard, and American Express. A surcharge fee of 3.5% on any American Express transaction (including the Bond) applies.

If a vehicle is returned early for any reason there is no refund available.
Once a booking has been confirmed and a deposit paid the booking is considered live and is subject to the cancellation policy.
Transferring a booking, once confirmed, will incur a NZD $25 fee, unless it is within 30 days of travel where the above cancellation charges apply.
A booking can only be transferred to a maximum of 6 months before or after the original date of travel.
Amendments to increase the length of the booking can be made at no cost. Amendments to decrease the booking will be charged ata minimum of NZD $25.00 provided the amendments occur at least 30 days prior to departure date. It is important to note that the campervan company may at its discretion treat any amendment to decrease the booking as a cancellation.